Studio Policies

My studio is a private space, created with intentional policies that allow me to show up as my best self and give you my best work.

Please expect these policies to be enforced. Please be kind and understanding when they are.

By requesting an appointment, you are agreeing to all policies, including my cancellation policy.

A $50 non-refundable deposit is required per service to book an appointment

The deposit will be applied to the cost of your service at the end of your appointment.
    If you cancel your appointment you are forfeiting your deposit and will be required to pay another deposit up re-booking.

    All pricing includes gratuity

    I price my services to reflect their true value. All pricing has gratuity included. This approach removes end of appointment anxiety for both me and my clients.

    If you feel inclined, a google review is always welcome as a sign of appreciation!

    The best way to reach me is via text at 203-212-9419

    I am likely to miss or misplace your message if you DM me on Instagram, email me, respond to the text messages sent by my booking platform or text my personal number.

    Arrive on time

      If you are more than 10 minutes late:
      You will be charged for the service(s) booked, but recieve a lesser service.
      If you are 15 minutes late (or more):
      Your appointment will be cancelled and you will be charged a cancellation fee.
      If you are running late please send a text.
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      If I am running behind, I will make every effort to update your start time with as much notice as possible.

      These notifications will come via my booking platform's text notifications.

      Respect and honor my cancellation policy (and time!)

        Please understand that when I reserve a block of time especially for you, I am turning away other guests to keep your spot secured.

        You can cancel or reschedule your own appointment up to 2 days before your scheduled appointment time using the link in your appointment confirmation email or text.

        If you would like to cancel or reschedule an appointment with less than 48 hours notice, please notify me via text.

        We all know life can be unpredictable, however out of respect for my time, livelihood, and wait-listed clients...
        I enforce a firm cancellation policy with no exceptions.
        If you cancel or reschedule your appointment you are forfeiting your deposit(s).
        If you cancel or reschedule your appointment with less than 24 hours notice, you will be charged a cancellation fee of an additional $50 per service booked.
        If you no call/no show your appointment, you will be charged a cancellation fee of 100% of the services booked.
        No shows will no longer be welcome to book in the future.

        Cancellation fees will be automatically applied by my booking system. Should your card on file be expired or unable to be charged, an invoice will be texted to you.
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        If a cancellation fee goes unpaid, all future appointments will be cancelled and you will no longer be welcome to book with us in the future.

        Cancel your appointment if you are sick, feeling unwell, or have been around anyone who is sick.

          Getting sick greatly affects my livelihood as I am self employed and do not have PTO or sick time.

          I guarantee my work for 48 hours

            I offer a 48-hour guarantee for my work should anything go wrong due to an issue on my end.

            Please text me as soon as something is amiss—within 48 hours of your appointment—to schedule a complementary nail fix.

            I do not issue refunds for any reason

              If you are unhappy with your manicure, please let me know during your appointment.

              Due to the nature of my small business, I am unable to issue refunds for any reason.

              Come to your appointment solo

                No guests, children, or pets are permitted to accompany you to your appointment.

                Service dogs trained to perform a task directly related to a guest's disability are always welcome.

                No riff raff

                  While beverages are ok, please do not eat food during your appointment.

                  Please do not wear fuzzy, furry, or lint-producing clothing to your appointment.

                  Please do not take phone calls, work meetings, or respond to work emails during your appointment.

                  Please be mindful of trauma or negativity dumping, conversations related to body image or diet, and talking negatively about yourself, others, or experiences you've had with other beauty service providers.

                  I am very interested in things that you are excited about, inspired by, your hopes & dreams, and positive things happening in your life!
                  3 Bishop St
                  New Haven, CT
                  203-212-9419
                  By Appointment Only
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