Policies

Our Salon Policies

Our studio is a private space, created with intentional policies that support us doing our best work.

By requesting an appointment, you are agreeing to all salon policies, including our cancellation policy.

We reserve the right to decline future appointment requests if a client is unable to respect our policies and business.

COVID-19 & Illness Policy

If You Read Nothing Else On This Page, Read This!

If you have a fever or are exhibiting any signs of COVID-19 or other illness including chills, cough, difficulty breathing, fatigue, body aches, headache, sore throat, congestion, nausea, vomiting or diarrhea you MUST cancel your appointment.

If you have been exposed to anyone exhibiting signs of or who has tested positive for COVID-19 in the past 7 days you MUST cancel your appointment.

Come to your first appointment with bare, natural nails

We do not remove work done at another salon, without exception. Please come to your first appointment with us with bare, natural nails.

If you currently have product on your nails and need to remove it you can:
1. Return to the salon that did the work and ask for a removal.
2. Go to a local salon who offers removal services.
3. Follow this tutorial on our instagram to remove it yourself.

If you arrive to your appointment with product from another salon, you will be denied service and charged a cancellation fee of 100% of the services booked.

Cancellation Policy And Fees

Please understand, when we reserve a block of time especially for you, we are turning away other guests to keep the slot secured. We all know life can be unpredictable, however out of respect for our artists and for wait-listed clients, we honor a firm cancellation policy with no exceptions.

‍By booking an appointment with us you are agreeing to our policies, including the cancellation policy + fee structure outlined below:
If you cancel or reschedule your appointment with less than 48 hours notice, you will be charged a cancellation fee equal to 50% of the services booked.
If you cancel or reschedule your appointment with less than 24 hours notice, you will be charged a cancellation fee equal to 100% of the services booked.
No shows will be charged 100% of the services booked and no longer be able to book with us.
If you need to notify us of a cancellation within 48 hours of your scheduled appointment time, please text us to let us know!
‍
Cancellation fees will be automatically applied by our booking system. Should your card on file be expired or unable to be charged, an invoice will be sent to you.

When booking an appointment, you are agreeing to our cancellation fees, regardless of the reason for cancellation. This includes, but is not limited to, any situation pertaining to illness, allergies, or Covid.‍

If a cancellation fee goes unpaid, all future appointments will be cancelled and you will no longer be able to book with us.

Lateness

While we allow a 10 minute grace period for lateness, we do prefer that you be on time for your appointment—please send us a text if you are running late!

If you are more than 10 minutes late:
You will be charged the same price as the service booked, but receive a lesser service

If you are 15+ minutes late:
Your appointment is considered cancelled and you will be charged a 100% cancellation fee.
‍
We will always do our best to be on time for your scheduled appointment, if we are running late we will make every effort to notify you ahead of your start time.

Other Policies

No food or beverages are permitted during your appointment.
No guests, children, or pets are permitted to accompany you to your appointment.
We do not accept cash or app-based payments. Appointments are payable by debit/credit card or Apple Pay only.