House Rules

My studio is a private space, created with intentional policies that support me doing my best work.

By requesting an appointment, you are agreeing to all policies, including cancellation policy.

I reserve the right to decline future appointment requests if a client is unable to respect my policies, business, or time.

COVID-19 & Illness Policy

If you have a fever or are exhibiting any signs of COVID-19 or other illness including chills, cough, difficulty breathing, fatigue, body aches, headache, sore throat, congestion, nausea, vomiting or diarrhea you MUST cancel your appointment.

If you have been exposed to anyone exhibiting signs of or who has tested positive for COVID-19 in the past 7 days you MUST cancel your appointment.

Come to your first appointment with bare, natural nails
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    Please come to your first appointment with bare, natural nails.
    I do not remove work done at another salon, without exception.
    If you currently have product on your nails and need to remove it you can:
    1. Return to the salon that did the work and ask for a removal.
    2. Go to a local salon who offers removal services.
    3. Follow this tutorial on my instagram to remove it yourself.
    If you arrive to your appointment with product from another salon, you will be denied service and charged a cancellation fee of 100% of the services booked.

    Arrive on time

      My day is typically booked back-to-back and requires me to maintain an on-time schedule.
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      If you are more than 10 minutes late:
      You will be charged for the service(s) booked, but recieve a lesser service.
      If you are 15+ minutes late:
      Your appointment is considered cancelled and you will be charged a 100% cancellation fee.

      If you are running late please send a text.

      If I am running behind, I will make every effort to update your start time with as much notice as possible and notify you via text message.

      Respect and honor my cancellation policy (and time!)

        Please understand that when I reserve a block of time especially for you, I am turning away other guests to keep your spot secured.

        We all know life can be unpredictable, however out of respect for my time, livelihood, and wait-listed clients...
        I enforce a firm cancellation policy with no exceptions.
        By booking an appointment with me you are agreeing to all of my policies, including the cancellation policy + fee structure outlined below:
        If you cancel or reschedule your appointment with less than 48 hours notice, you will be charged a cancellation fee equal to 50% of the services booked.
        If you cancel or reschedule your appointment with less than 24 hours notice, you will be charged a cancellation fee equal to 100% of the services booked.
        No shows will be charged 100% of the services booked and will no longer be able to book with us in the future.

        My booking system will not allow you to cancel or reschedule your appointment within 48 hours of your appointment time.

        If you need to notify me of a cancellation within 48 hours of your scheduled appointment time, please text me!
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        Cancellation fees will be automatically applied by my booking system. Should your card on file be expired or unable to be charged, an invoice will be emailed and texted to you.

        When booking an appointment, you are agreeing to all policies, including cancellation fees, regardless of the reason for cancellation. This includes, but is not limited to, any situation pertaining to illness, allergies, work, family emergency, or Covid.
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        If a cancellation fee goes unpaid, all future appointments will be cancelled and you will no longer be able to book.

        No riff raff

          No guests, children, or pets are permitted to accompany you to your appointment.

          No food or beverages are permitted during your appointment.

          No phone calls or work meetings are permitted during your appointment.

          Conversations related to body image & diet, traumatic events or experiences, speaking negatively about yourself or others is not encouraged. I am very interested in things that you're excited about, your hopes & dreams, and positive things happening in your life!

          I do not accept cash or app-based payments. Appointments are payable by debit/credit card or Apple Pay only.
          SickNails693 Bishop St
          New Haven, CT
          203-212-9419
          By Appointment Only
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