Policies

Our Salon Policies

Our studio is a private space, created with intentional policies that support doing our best work.

By requesting an appointment, you are agreeing to all salon policies, including our cancellation policy.

I reserve the right to decline future appointment requests if a client is unable to respect my policies and business.

COVID-19 & Illness Policy

If You Read Nothing Else On This Page, Read This!

If you have a fever or are exhibiting any signs of COVID-19 or other illness including chills, cough, difficulty breathing, fatigue, body aches, headache, sore throat, congestion, nausea, vomiting or diarrhea you MUST cancel your appointment.

If you have been exposed to anyone exhibiting signs of or who has tested positive for COVID-19 in the past 7 days you MUST cancel your appointment.

Cancellation Policy And Fees

We all know life can be unpredictable, however out of respect for the artist and for wait-listed clients, we honor a firm cancellation policy with no exceptions.

Please understand, when we reserve a block of time especially for you, we are turning away other guests to keep the slot secured.

‍By booking an appointment with us you are agreeing to our policies, including the cancellation policy + fee structure outlined below:
If you cancel or reschedule your appointment with less than 24 hours notice, you will be charged a cancellation fee equal to 100% of the services booked.
If you cancel or reschedule your appointment with less than 48 hours notice, you will be charged a cancellation fee equal to 50% of the services booked.
No shows will be charged 100% of the services booked.
When booking an appointment, you are agreeing to our cancellation fees, regardless of the reason for cancellation. This includes but is not limited to any situation pertaining to Covid.

Cancellation fees will be automatically applied by our booking system. Should your card on file be expired or unable to be charged, an invoice will be sent to you. ‍You will not be allowed to schedule another appointment until this cancellation fee is paid.

Guests who cancel or reschedule two times consecutively will be required to provide (non-refundable) prepayment prior to their next appointment date in order to continue receiving our services.

Come to your first appointment with bare, natural nails

We do not remove work done at another salon, without exception. Please come to your first appointment with us with bare, natural nails.

If you currently have product on your nails and need to remove it you can:
1. Return to the salon that did the work and ask for a removal.
2. Go to a local salon who offers removal services.
3. Follow this tutorial on our instagram to remove it yourself.

If you arrive to your appointment with product from another salon, you will be denied service and charged a cancellation fee of 100% of the services booked (see cancellation fees above.)

Lateness

While we allow a 10 minute grace period for lateness, we do prefer that you be on time for your appointment—please send us a text if you are running late!

If you are more than 10 minutes late:
You will be charged the same price as the service booked, but recieve a lesser service

If you are 20+ minutes late:
Your appointment is considered cancelled and you will be charged a 100% cancellation fee.
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We will always do our best to be on time for your scheduled appointment, and we thank you so much for respecting our time!

Disinfection Procedures

All single use items such as nail files, buffers, foil, lint-free wipes, gloves, etc are brand new for each client and disposed of during or immediately after each service.
All non-disposable equipment and implements are fully disinfected using EPA-registered, hospital-grade disinfectant prior to and immediately after each service. This disinfectant is proven effective against COVID-19.
Likewise, the salon environment including counter-tops and workspaces, is disinfected using this same EPA-registered, hospital-grade disinfectant prior to and immediately after each service. This is using the same disinfectant that is proven effective against COVID-19.

Other Policies And Procedures

You must wear a mask covering your mouth and nose during the entirety of your service. No mask, no service, no exceptions. Please do not remove your mask for any reason during your appointment.
No food or beverages are permitted during your appointment.
No guests or pets are permitted to accompany you to your appointment.
We do not accept cash payment. Appointments are payable by debit/credit card or Apple Pay via Square at the end of your appointment.

Clients are asked to wash their hands with soap and water for at least 30 seconds at the beginning of their service. Please use the provided nail brush to scrub on top and underneath your nails.
Your artist wears disposable gloves and mask during the entirety of your service.
Please be on time—we allow a 10 minute grace period for your appointment. Also, please send a text if you are running late!