Studio Policies

My studio is a private space, created with intentional policies that allow me to show up as my best self & give you my best work.


By requesting an appointment, you are agreeing to all policies, including my cancellation policy.
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book an Appointment

A $50 deposit is required per service to book an appointment

It is extremely difficult for me to accommodate reschedules & this helps me ensure all my clients get the attention they deserve
All deposits are non-refundable, without exception.
    If you cancel your appointment you are forfeiting your deposit for that appointment, and will be required to pay another deposit when re-booking.

    All pricing includes gratuity

    Did you know tipping is a practice rooted in white supremacy? 

    As an owner-operated business, I price my services to reflect their true value. All pricing has gratuity included. This approach removes end of appointment anxiety for both me and my clients.

    If you feel inclined, a google review is always welcome as a sign of appreciation!

    The best way to reach me is via text

    The best number to reach me at for anything nail related is 203-212-9419! It is listed on the footer of my website and on my google business listing.

    I am likely to miss or misplace your message if you DM me on Instagram, respond to the text messages sent by my booking platform, email me, or text my personal number.

    Arrive on time

      My day is typically booked back-to-back and requires me to maintain an on-time schedule.

      If you are running late please send a text.
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      If you are more than 10 minutes late:
      You will be charged for the service(s) booked, but recieve a lesser service.
      If you are 15 minutes late (or more):
      Your appointment will be cancelled and you will be charged a cancellation fee.

      If I am running behind, I will make every effort to update your start time with as much notice as possible and you should be notified via text message.

      Respect and honor my cancellation policy (and time!)

        Please understand that when I reserve a block of time especially for you, I am turning away other guests to keep your spot secured.

        My booking system will not allow you to cancel or reschedule your own appointment—please notify me of a cancellation with more than 36 hours notice via text!

        We all know life can be unpredictable, however out of respect for my time, livelihood, and wait-listed clients...
        I enforce a firm cancellation policy with no exceptions.
        If you cancel or reschedule your appointment you are forfeiting your deposit(s).
        If you cancel or reschedule your appointment with less than 36 hours notice, you will be charged a cancellation fee of an additional $50 per service booked.
        No shows will no longer be welcome to book with us in the future.

        Cancellation fees will be automatically applied by my booking system. Should your card on file be expired or unable to be charged, an invoice will be texted to you.
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        If a cancellation fee goes unpaid, all future appointments will be cancelled and you will no longer be welcome to book with us in the future.

        Cancel your appointment if you are sick

          Getting sick greatly affects my livelihood as I am self employed and do not have PTO or sick time.
          Please respect this by cancelling your appointment if you are feeling unwell or have been around anyone who is sick.

          I guarantee my work for 48 hours

            I offer a 48-hour guarantee for my work should anything go wrong due to an issue on my end.

            Please text me as soon as something is amiss—within 48 hours of your appointment—to schedule a complementary nail fix.

            I do not issue refunds for any reason

              If you are unhappy with your manicure, please speak up during your appointment.

              Due to the nature of my small business, I am unable to issue refunds for any reason.

              Come to your appointment solo

                No guests, children, or pets are permitted to accompany you to your appointment.

                Service dogs trained to perform a task directly related to a guest's disability are always welcome.

                No riff raff

                  While beverages are ok, please do not eat food during your appointment.

                  Please do not wear fuzzy, furry, or lint-producing clothing to your appointment.

                  Please do not take phone calls, work meetings, or respond to work emails during your appointment.

                  Please be mindful of trauma or negativity dumping, conversations related to body image or diet, and talking negatively about yourself, others, or experiences you've had with other beauty service providers.

                  I am very interested in things that you are excited about, inspired by, your hopes & dreams, and positive things happening in your life!

                  My policies are my boundaries and they are not negotiable

                    By booking an appointment you are agreeing to ALL policies outlined on this page, without exception.

                    They are created to support my livelihood and wellbeing and allow me to show up to your appointment as my best self & give you the best work possible.

                    They are non-negotiable, please expect them to be enforced. Please be kind and understanding when they are.
                    I reserve the right to decline future appointment requests if a client is unable to respect my policies, business, energy or time.
                    3 Bishop St
                    New Haven, CT
                    203-212-9419
                    By Appointment Only
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